Free delivery on orders $350+
Free delivery on orders $350+
Our new patent-pending Amylase Resistant formula has been incorporated into our Dysphagia Nutrition range, which includes Thickened Ready-to-Drinks (RTDs), Thickened Supplements RTDs, thickeners, texture modified snacks, and desserts.
We created the Amylase Resistant formula to maintain the texture and viscosity of foods and drinks during consumption.
Amylase is an enzyme found in saliva that breaks down starches and changes the texture/viscosity of foods and drinks.
When amylase changes the texture/viscosity of texture-modified food and drinks, it can increase the risk of choking and aspiration for people living with dysphagia. Our new Amylase Resistant formula eliminates these risks, improves the safety, quality, and taste of our products and supports better hydration and nutrition for people with dysphagia.
Amylase is an enzyme found in saliva that breaks down starches (a type of carbohydrate) in foods and fluids. This can lead to changes in the texture/viscosity of the food or fluid.
To minimise the effect of amylase on food and drinks, we developed our new patent-pending Amylase Resistant formula, which maintains the texture and viscosity of foods and drinks during consumption. For people living with dysphagia, our Amylase Resistant formula eliminates the risk of choking and aspiration, improves the safety, quality, and taste of our products, and supports better hydration and nutrition.
People with dysphagia (swallowing difficulties) can safely eat and drink by consuming texture modified foods and drinks. These may be thickened or softened to a specific viscosity/texture depending on the severity of their swallowing difficulty.
Unfortunately, most thickened foods and fluids use starch-based thickeners, which can be broken down by the amylase in saliva. This can result in changes to the viscosity of the food or fluid. Many people with dysphagia also eat and drink more slowly, giving the amylase more time to break down the thickener.
When a thickened food or drink becomes too thin, it can pose a choking and aspiration risk. This, in turn, can create an aversion to eating and drinking in people with dysphagia, which can lead to other health conditions like dehydration and malnutrition.
Our new Amylase Resistant formula, developed over five years as a result of advances in research, is not affected by amylase. This means our products maintain their texture/viscosity during consumption, and are now safer, better quality, and more delicious than ever.
Flavour Creations is a global leader in dysphagia nutrition, and we believe in constantly improving our products using innovative, market-leading technologies. Our focus is always on enhancing safety, quality, mouthfeel and taste, because we know that higher-quality products deliver better nutrition and a better quality of life for the people we serve.
Our Amylase Resistant™ range exemplifies this focus. Our world-first Amylase Resistant formula, which is in the process of being patented, represents the latest stage of development in the lifecycle of our dysphagia nutrition products. It leverages our newest technological innovation to create thickened foods and drinks that are safer and more pleasant to consume, which will help people with dysphagia lead healthier, more independent lives.
Our patent-pending Amylase Resistant formula stays at the same thickness during contact with the salivary amylase. This stable viscosity makes our Amylase Resistant products safer for people with dysphagia.
Because a patent is currently pending for Amylase Resistant, we are unable to share specific formula-related details. If you have questions about the suitability or efficacy of our Amylase Resistant range, please contact our Customer Hub team for more information.
Our Amylase Resistant range is available for purchase through our online store and from select pharmacies.
If you represent a medical, aged care, or wholesale organisation, please contact our friendly Customer Hub team for information about pricing, bulk availability, and your specific organisational needs.
From 22 November 2021, the following products will be produced using the Amylase Resistant formula:
From 1 January 2022, the below products in our range will also be Amylase Resistant:
Dietitians can support eligible veterans and war widows/widowers in accessing subsidised nutritional supplements through the Department of Veterans’ Affairs (DVA).
Steps:
1. Assess clinical need – If a nutritional supplement, like Argie Wound Care or AdVital Hospital Strength, is necessary to support the client’s referred condition, complete the D9165 form – D9165 Request for Nutritional Supplementation.
2. Send your recommendation to:
3. The GP contacts VAPAC – The doctor must request prior approval for an RPBS Authority prescription.
4. Dispensing – Once approved, the supplement is dispensed through the client’s pharmacy. For questions call VAPAC on 1800 552 580.
Flavour Creations and Wounds Australia have formed a collaborative partnership to raise awareness of the critical role nutrition plays in wound healing.
This partnership reflects a shared commitment to improving health outcomes through evidence based nutrition.
As part of the partnership, Flavour Creations proudly supports Wounds Australia’s research and education initiatives by donating a portion of proceeds from every Argie can and AdVital Hospital Strength Powder can and pail sold.
Wounds Australia CEO Jeff Antcliff:
“…We’re confident that this partnership will help more people heal faster.” “We’re excited to partner with Flavour Creations, an innovative company that shares our commitment to improving wound care across Australia.”
“… This exciting collaboration aims to raise awareness about chronic wounds and highlight the significant role nutrition plays in the chronic wound healing process.”
Flavour Creations and Wounds Australia have formed a collaborative partnership to raise awareness of the critical role nutrition plays in wound healing. This partnership is grounded in a shared mission to improve health outcomes and quality of life for individuals managing wounds.
Together, we’re supporting initiatives that promote education, research, and best-practice care, including:
This partnership is built on a shared commitment to improving outcomes for individuals living with wounds — combining Flavour Creations nutrition expertise with Wounds Australia’s leadership in wound care.
Dysphagia RTD Cups that have been:
This is the 2-hour/4-hour rule.
You can use Dysphagia Cup Lids to safely and easily store your opened Dysphagia RTD Cups in the fridge. Remember to store your unopened Dysphagia RTD Cups in a cool, dry place out of direct sunlight.
Yes, you can add sugar and other sweeteners to your Dysphagia RTD Cups.
Although most medication can be safely consumed with Dysphagia RTD Cups, we recommend checking with the medication’s manufacturer regarding any possible interactions with thickening agents.
Yes, Dysphagia RTD Cups can be heated in normal microwaves, but please remove the foil and/or plastic lids before heating.
Currently, the Dysphagia RTD Cup is available in the following flavours and variants:
Nutritionally Complete Thickened Supplements
Each Dysphagia RTD Cup has a recommended use-by date on the base of the cup. The Dysphagia RTD Cup should not be consumed after this date.
Once opened, each Dysphagia RTD Cup should only be kept for up to 24 hours if refrigerated, or as per the 2-hour/4-hour rule if not refrigerated.
Yes, the Dysphagia RTD Cups can be frozen. When unfrozen, they will thaw to the IDDSI level displayed on the label.
The following accessories can be used with Dysphagia RTD Cups:
All Flavour Creations products are nut- and gluten-free.
The following Dysphagia RTD Cup flavours and variants are suitable for lactose-free diets:
The following Dysphagia RTD Cup flavours and variants are suitable for low-lactose diets:
The following Dysphagia RTD Cup flavours and variants are suitable for dairy-free diets:
The following Dysphagia RTD Cup flavours and variants are suitable for soy-free diets:
Thickening drinks by hand may not be efficient if you’re short on time or only need a single serving. Flavour Creations’ thickened supplements are safe, cost- and time-effective, and, most importantly, delicious.
Thickened supplements that have been:
This is the 2-hour/4-hour rule.
You can use Dysphagia Cup Lids to safely and easily store your opened thickened supplements in the fridge. Remember to store your unopened thickened supplements in a cool, dry place out of direct sunlight.
Flavour Creations’ Protein-Fortified Thickened Supplements contain 15 grams of protein per cup. Available flavours include:
Our Nutritionally Complete Thickened Supplements have 15 grams of protein too, but are also enriched with a nutritionally complete set of 27 vitamins and minerals. Available flavours include:
2.5 kcal Vanilla Flavour has 20g of protein per serve, to meet increased protein requirements and to support maintenance of muscle mass.
2.5 kcal Vanilla Flavour may be suitable for nasogastric tube feeding. Seek support and advice from an Accredited Practising Dietitian.
2.5 kcal Vanilla is a good source of calcium and vitamin D to support healthy teeth and bones. 2.5 kcal Vanilla contains 432 mg of calcium per serve and 60.1 µg of vitamin D per serve.
Reseal 2.5 kcal Vanilla with our Flavour Creations ergonomic cup lid and refrigerate between servings. Discard leftover product after 24 hours. ‘2-hour/4-hour’ rule is recommended.
Yes, SHAKE WELL before consumption. 2.5 kcal Vanilla is a nutrient-dense nutritional supplement, that requires a thorough shake before serving.
Yes, Argie Green Apple Flavour has a low glycemic index (GI = 50) and is suitable for people with diabetes.
Argie Orange Flavour has a medium glycemic index (GI = 60) and may still be appropriate depending on individual needs. Recommend guidance from a healthcare professional.
While both Argie Green Apple and Argie Orange contain the same core ingredients, their glycemic index (GI) differs due to subtle variations in the food acids used in each flavour.
Argie Wound Care is typically recommended at two serves per day for two weeks or until wound is healed, or as advised by a healthcare professional. The duration may vary based on individual factors such as the severity of the wound, nutritional intake, other treatments, and overall health.
For best results, it’s important to consult a healthcare professional, e.g., dietitian, general practitioner, wound nurse, for personalised guidance to support recovery.
Argie Wound Care is designed to support wound healing. It’s important for individuals to consult a healthcare professional to ensure its suitable for their specific circumstances and to check for any potential interactions with medications or treatments.
Using AdVital Hospital Strength Powder for food fortification alongside Argie Wound Care may be appropriate, depending on individual needs.
A dietitian can assess these needs and develop a personalised nutrition plan, including guidance on the number of serves per day to support healing and overall wellbeing.
Argie Wound Care proudly displays the “Be Wound Aware” logo as part of our commitment to supporting individuals at risk of developing pressure injuries, foot ulcers and venous leg ulcers—particularly those who are malnourished or at risk of malnutrition.
This initiative reflects our focus on raising awareness and providing nutritional support across all stages of care—from prevention, to wound care and healing, through to ongoing management.
Wound care goes beyond cleaning, dressing and pain management—nutrition plays a critical role in promoting fast and effective healing.
Argie Wound Care is specifically formulated to aid in the nutritional management of wounds–including pressure injuries, diabetic ulcers, surgical wounds and chronic, slow-healing wounds.
It delivers key nutrients that support wound healing process:
Together, these nutrients help support muscle health, maintain skin structure, and promote wound healing from the inside out.
Refer to the Argie Wound Care Flyer for more details.
SCREAMIES Ice cream can be served frozen, refrigerated, or at room temperature.
No, SCREAMIES Protein Range is now available in Salted Caramel and Chocolate – the only two protein-fortified SCREAMIES Ice creams currently available.
No, SCREAMIES Ice cream is designed for people who can eat foods of IDDSI Level 4 or above, with no-melt agents specifically preventing it from becoming softer than IDDSI Level 4.
Check with your speech pathologist before eating SCREAMIES Ice cream.
No, there are currently no lactose- or dairy-free options available for SCREAMIES Ice Cream.
Yes, SCREAMIES Ice creams are currently only available in single-serve 120g cups.
SCREAMIES Ice cream tastes like normal ice cream because we use real, Australian-sourced cream, and other quality Australian ingredients to make it.
SCREAMIES Ice creams that have been:
This is the 2-hour/4-hour rule.
No, our Custards are designed for people who can eat foods of IDDSI Level 4 or above.
Check with your speech pathologist before eating Flavour Creations Custards.
Yes, our Custards can be heated and frozen.
To heat a Custard in your microwave, use the following instructions:
* Heating times are an approximate only and may vary across different microwave ovens. Heating time may vary for multiple cups.
Custards can be frozen by placing them in your freezer. Once they are removed from the freezer, they will unthaw to the IDDSI level displayed on the label.
Yes, our Custards can be safely consumed by people without dysphagia or swallowing difficulties.
Yes, our Mousses can be heated and frozen.
To heat a Mousse in your microwave, use the following instructions:
* Heating times are an approximate only and may vary across different microwave ovens. Heating time may vary for multiple cups.
Mousses can be frozen by placing them in your freezer. Once they are removed from the freezer, they will unthaw to the IDDSI level displayed on the label.
Each Custard and Mousse has a recommended use-by date on the base of the cup. The Custard or Mousse should not be consumed after this date.
Once opened, each Custard and Mousse should be consumed within 24 hours if refrigerated, or as per the 2-hour/4-hour rule if not refrigerated.
Custards and Mousses that have been:
This is the 2-hour/4-hour rule.
All opened Custards and Mousses should be thrown out after 24 hours.
Yes, the 84 mm Combo Lid with Spoons is suitable for use with Custards and Mousses, and is also suitable for:
Yes, Shape It powder requires heat activation to use. Once the Shape It powder has been heated, mixed with texture-modified food, and moulded, it will set quickly as it cools, and will not melt easily. This means Shaped foods can be safely reheated and served hot.
There are many benefits to using Shape It instead of other thickeners such as starch-based moulding powders and potato flakes.
Yes, Shape It can be used with IDDSI Levels 4 and 5 diets.
Yes, the entire AdVital range is gluten-free. All Flavour Creations products are produced in a nut- and gluten-free environment.
No, AdVital products do not contain caffeine.
The AdVital range is designed to provide supplementary energy, protein, vitamins and minerals. The quantity of these key nutrients for children aged under 1 year should be considered by an Accredited Practising Dietitian for suitability.
*AdVital Hospital Strength Powder is designed to provide supplementary energy, protein, vitamins, and minerals. The quantity of these key nutrients for children under 3 years should be assessed by an Accredited practising dietitian or healthcare professional to determine suitability.
In most cases, AdVital products are suitable while pregnant or breast feeding, and the additional nutritional intake is beneficial. However, to ensure AdVital products are suitable for you, we recommend you check with your healthcare professional prior to consuming AdVital products.
AdVital products contain vitamins A, B1, B2, B3, B5, B6, B12, C, D3, E, K1, biotin and folate. You can find the AdVital ingredients and nutritional information on each product page.
Yes, AdVital Powder contains calcium caseinate (Milk) and whey protein concentrate (Milk).
Yes, AdVital Powder is low lactose (1.6g per 100g), and Monash University Low FODMAP certified™.
Yes, AdVital Powder contains milk.
Yes, AdVital Powder is lower in sodium, potassium and phosphorus than other neutral fortification powders, and is suitable for people with kidney conditions.
Yes, AdVital has a low glycaemic index (GI) and a low glycaemic load (GL), and is suitable for people with diabetes.
Yes, AdVital Powder is certified kosher and halal.
Yes, you can thicken AdVital Powder. Guides for thickening AdVital Powder with our instant THICK thickening powder are available in the instant THICK Mixing Guide or via the recipe library.
Yes, food containing AdVital Powder can be frozen, although care should be taken when reheating enriched meals to ensure they retain their optimal texture. Try reheating AdVital-enriched meals in a saucepan on a low heat, and stir regularly to ensure even heat distribution.
Yes, AdVital Powder can be heated and/or added to hot foods or drinks, such as tea, coffee, soups, gravy.
The 500g can of AdVital Powder has an 24-month shelf life, and the 4.4kg pail has a 12-month shelf life.
The 500g can contains 20 serves of AdVital Powder, and the 4.4kg pail contains 176 serves.
Yes, AdVital Complete Nutrition may help support nutritional intake, particularly in people with diabetes and gut intolerances. It’s high in protein and provides 27 vitamins and minerals, including Zinc, vitamin c, vitamin A, which are important for wound healing.
Yes, AdVital Hospital Strength Powder is suitable for children aged 3 years and older.
AdVital Hospital Strength Powder is designed to provide supplementary energy, protein, vitamins, and minerals. The quantity of these key nutrients for children under 3 years should be assessed by an Accredited practising dietitian or healthcare professional to determine suitability.
The 728g can has a 24-month shelf life, while the 5.2kg pail has a 12-month shelf life.
Yes, AdVital Hospital Strength Powder is a formulated meal replacement and provides complete nutrition with 27 essential vitamins and minerals plus a premium triple protein blend, fat, and energy for daily nutritional support. Not to be used as a total diet replacement. Recommended serves per day: 2
Yes, AdVital Hospital Strength Powder can be mixed into hot foods and beverages, including soups, teas, and coffees.
The 728g can contain 14 serves (1 scoop per serve). The 5.2kg pail contains 100 serves (1 scoop per serve).
Yes, AdVital Hospital Strength Powder contains milk.
Yes, AdVital Hospital Strength Powder provides a high triple protein blend with 14.6g of protein per serve to help maintain and build muscle mass. AdVital Hospital Strength Powder provides fat, and carbohydrates for an energy-dense meal replacement to support weight maintenance. It is designed for those who require high protein and energy in one convenient solution.
AdVital Hospital Strength Powder is a formulated meal replacement and should not be used as a total diet replacement. Recommended serves per day: 2
Both AdVital Neutral Powder and AdVital Hospital Strength Powder provide complete nutrition, but they are designed for different patient needs:
AdVital Powder is designed for patients who need high-protein support without excess calories. It provides a high-protein formula with essential micronutrients and low GI support, making it suitable for individuals with gut intolerances and specific nutritional needs.
AdVital Hospital Strength Powder contains a Triple Protein Blend, combining Calcium Caseinate, Whey Protein Concentrate, and Milk Protein from full cream milk powder. This combination provides the fast absorption of whey protein concentrate and the prolonged support of caseinate, maximizing muscle recovery and growth.
Whey protein delivers rapid absorption and a high leucine content to kickstart muscle recovery, while caseinate provides a sustained release of amino acids, ensuring prolonged muscle support and repair.
Medium-Chain Triglycerides (MCTs) are a unique type of fat that provides a fast and efficient energy source. Unlike long-chain fats, MCTs are easily digested and absorbed directly into the bloodstream, making them ideal for individuals with increased energy needs or digestive challenges.
Yes, food containing AdVital Hospital Strength Powder can be frozen. However, care should be taken when reheating enriched meals to ensure they retain their optimal texture. Try reheating AdVital-enriched meals in a saucepan on low heat, stirring regularly to ensure even heat distribution.
Yes, you can increase the serving size to 2 scoops if additional energy and protein intake is required. However, it’s important to ensure that this aligns with individual dietary needs.
Yes, AdVital Hospital Strength Powder can be mixed with water, milk, or other beverages depending on individual preference. Mixing with milk will provide additional protein and calories, while water is a lighter option.
Yes, AdVital Hospital Strength Powder is ideal for individuals experiencing appetite loss due to illness, aging, or medical conditions.
No, AdVital Hospital Strength Powder is not low in lactose and contains 3.6g of lactose per serve.
For those requiring a low-lactose option, AdVital Powder Range is low in lactose, containing less than 0.4g of lactose per serve, making it more suitable for people with lactose intolerance or sensitivity.
AdVital Hospital Strength Powder proudly displays the “Be Wound Aware” logo as part of our commitment to supporting individuals at risk of developing pressure injuries, foot ulcers and venous leg ulcers—particularly those who are malnourished or at risk of malnutrition.
This initiative reflects our focus on raising awareness and providing nutritional support across all stages of care—from prevention, to wound care and healing, through to ongoing management.
Early nutrition intervention is essential in preventing and managing malnutrition, pressure injuries, ulcers and skin tears.
High-energy, high-protein, complete nutrition fortification helps support skin integrity, muscle health and immune health, reducing the risk of wounds developing or worsening.
AdVital Hospital Strength Powder is specifically formulated to provide complete, targeted nutrition to support wound healing and recovery.
Key nutrients provided include:
Refer to the AdVital Hospital Strength Powder Product Flyer for more details.
AdVital Hospital Strength Powder is generally recommended at two serves per day, or as advised by a healthcare professional, based on individual nutritional needs.
Healing time for skin tears varies between individuals and depends on several factors, including the severity of the tear, age, nutritional intake, other treatments, and overall health. With the right care and support, improvements are possible over time. A healthcare professional can provide tailored guidance based on individual needs to support the healing journey.
Yes, both flavours of AdVital Smooth Fruits are dairy- and lactose-free
Both flavours of AdVital Smooth Fruits are certified halal. Only AdVital Smooth Fruits Banana and Mango is certified kosher.
AdVital Smooth Fruits can be consumed as a supplement or snack. You can also combine AdVital Smooth Fruits with Flavour Creations’ SCREAMIES Ice Cream for an energy-dense snack, or spread AdVital Smooth Fruits on toast or scones as a jam.
Yes, AdVital Smooth Fruits can be consumed on diets of IDDSI Level 4 or above.
Check with your speech pathologist before eating AdVital Smooth Fruits.
Once you have opened an AdVital Smooth Fruits, consume immediately, or refrigerate at 4ºC for use within 24 hours.
If an AdVital Smooth Fruits has been open for more than 24 hours, throw it away.
Yes. AdVital Mousse contains full cream milk powder and calcium caseinate.
Yes, AdVital Mousse contains 2.6 grams of lactose per serve, or 2.4 grams of lactose per 100 grams.
If you are lactose intolerant, check with a healthcare professional before consuming AdVital Mousse.
Yes, AdVital Mousse is certified kosher and certified halal.
Yes, AdVital Mousse can be consumed on diets of IDDSI Level 4 or above.
Check with your speech pathologist before eating AdVital Mousse.
AdVital Mousse contains milk, but does not contain gluten, nuts, or soy.
Once you have opened an AdVital Mousse, consume immediately, or refrigerate at 4ºC for use within 24 hours.
If an AdVital Mousse has been open for more than 24 hours, throw it away.
Yes, instant THICK Powder can be used to thicken beer, red wine, white wine, and spirits. For mixing and dosage guides, read our instant THICK Mixing Guides.
instant THICK Powder continues to thicken alcohol once it has been mixed in.
Consuming thickened alcohol outside of the above timeframes is unsafe, and could result in choking or aspiration. Always adhere to the above timeframes for your own safety.
Drinks thickened with instant THICK can be served at a maximum of 50–55ºC.
Cold drinks (water, cordial, and juice at 0–4ºC) and hot drinks can be served immediately once instant THICK has been stirred in. Other drinks may require more stirring to reach the appropriate thickness.
For details about mixing volumes and other important information, read our instant THICK Mixing Guide.
Yes. Unless otherwise specified, all drinks thickened with instant THICK stay at a stable viscosity for up to 24 hours after mixing. For details about mixing volumes and other important information, read our instant THICK Mixing Guide.
Thickened drinks that have been:
This is the 2-hour/4-hour rule.
All thickened drinks should be thrown out after 24 hours.
instant THICK Powder is mixed in differently with different liquids. For details about mixing volumes and other important information, read our instant THICK Mixing Guide.
No, most drinks thickened with instant THICK Powder remain at the same viscosity for 24 hours, unless otherwise specified.
Spirits and mixers thickened with instant THICK Powder must be consumed within 4 hours for IDDSI Levels 1, 2 and 3. Red and white wine thickened with instant THICK Powder must be consumed within 1 hour for IDDSI Level 1.
Yes, instant THICK Powder can be used to thicken carbonated drinks. For details about mixing volumes and other important information, read our instant THICK Mixing Guide.
Yes. To thicken AdVital Powder with instant THICK Liquid, use the following recipe:
Recommended consumption is up to three cans per day.
No, ProKick had not added nuts or soy and is made in a nut and soy free environment.
Yes! ProKick is Halal certified.
No, ProKick is not suitable for children under 15 years of age or pregnant women.
Yes, Thickened (Dysphagia) Ready-to-Drinks (RTD) are suitable for children 1 year and older under the supervision of a medical professional.
Yes, Thickened Supplements are suitable for children 1 year and older under the supervision of a medical professional.
Yes, SCREAMIES No-Melt Ice Cream is suitable for children 1 year and older. Children with swallowing difficulties (dysphagia) should only consume SCREAMIES under the supervision of a medical professional.
Yes, Custards are suitable for children 1 year and older. Children with swallowing difficulties (dysphagia) should only consume Custards under the supervision of a medical professional.
Yes, Shape It shaping powder is suitable for children 1 year and older under the supervision of a medical professional.
Yes, AdVital Smooth Fruits are suitable for children 1 year and older. Children with swallowing difficulties (dysphagia) should only consume AdVital Smooth Fruits under the supervision of a medical professional.
Yes, AdVital Mousse are suitable for children 1 year and older. Children with swallowing difficulties (dysphagia) should only consume AdVital Mousse under the supervision of a medical professional.
Yes, instant THICK Powder is suitable for children 1 year and older under medical supervision.
Yes, Fruits with Attitude pureed fruit is suitable for children 1 year and older. Children with swallowing difficulties (dysphagia) should only consume Fruits with Attitude pureed fruit under the supervision of a medical professional.
We offer shipping to all parts of Australia.
If you live outside of Australia, we can provide you with a customised shipping quote. For more information about international shipping, contact our Customer Hub team.
You can schedule a specific day of the week for your order to be delivered, but you can’t choose a specific time. Our couriers may arrive at your selected address any time between 9am and 5pm on that day.
If no-one is available to receive your delivery, our couriers will either leave your delivery in the location you specified (if you granted us ‘Authority to Leave’ on your order) or return your delivery to the depot for re-delivery.
We are unable to deliver to a post office box. Please provide a residential or business address for delivery.
If your order hasn’t arrived within the date range we specified on your order receipt, please call or email our Customer Hub team.
If your order is missing items that are present on your order receipt or invoice, please call or email our Customer Hub team. If you have multiple items in an order, they may have been shipped separately.
If we can’t fulfil your order for any reason, we will contact you via the contact details you provided on your order. If one or more items on your order are unavailable, you can choose to have us either:
If you believe your order may be lost in transit, please contact our Customer Hub team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replacement order.
In the event that some items from your order have become unavailable, you can choose to have us either:
You can track your order by contacting our Customer Hub team.
All orders over AU$350 are free of shipping and delivery costs Australia-wide.
If your order is under AU$350, shipping and delivery costs are calculated at checkout based on your location and the weight of your order.
Yes, all orders over AU$350 are free of shipping and delivery costs, Australia-wide.
If you are located in Australia, your order will normally take between two and seven business days to reach you.
If you are located internationally, please contact our Customer Hub team for estimated shipping times.
If our couriers arrive at your address and no-one is available to receive your order, we will either:
We will notify you by text and/or by email when your order is delivered or returned to the depot. If your order needs to be re-delivered, our Customer Hub team will contact you to organise an appropriate day for re-delivery.
If you selected ‘Authority to Leave’ on your order, your order will be left in the location you specified.
During shipping, all Flavour Creations products are stored in a dry, room-temperature environment out of direct sunlight.
To receive an unattended delivery, select ‘Authority to Leave’ on your order form, and provide the desired delivery location in the Order Notes section.
For a successful unattended delivery, please ensure access to your selected delivery location is unobstructed, and that there are no hazards (including unrestrained dogs) that could endanger our couriers.
If you think an item in your order is damaged, please take photos of the item that clearly depict the damage and contact our Customer Hub team.
Please don’t discard the damaged products unless our Customer Hub team have advised you to do so.
No. Unless the product has been damaged in transit or is faulty in some other way, you can’t return products that have been delivered.
If you have received damaged items, please contact us within seven (7) days of receiving the items.
If you believe your item may be missing in transit, please contact us within seven (7) days of the order failing to arrive. All Australian orders should arrive in two to seven days, so, if you haven’t received your order eight (8) or more days after ordering, please contact us immediately.
Unfortunately, due to the nature of our products, we can’t provide refunds if you change your mind or aren’t happy with your purchases.
If any item you’ve purchased is damaged or faulty in some way, please take photos of the damage or fault and immediately contact our Customer Hub team.
While every Flavour Creations product undergoes rigorous testing and quality control procedures, everyone’s body is different, and we can’t guarantee any product effects or health outcomes. Any effects or outcomes mentioned in relation to specific products are the result of individual experiences, and may not be applicable to everyone.
Consequently, we can’t provide refunds for products that don’t deliver specific effects or outcomes. If a product is demonstrably damaged or faulty, please take photos of the damage or fault and immediately contact our Customer Hub team.
No, we don’t offer AfterPay.
You can order our products by creating an online Flavour Creations account, adding products from our online store to your cart, and checking out.
Alternatively, you can order Flavour Creations products by calling our friendly Customer Hub team.
We accept the following payment methods:
Currently, you can’t automate placing orders through the Flavour Creations site.
You can purchase available Flavour Creations products by adding them to your cart. Currently, we don’t offer any bulk discounts for individuals, although we do offer free shipping on orders over AU$220.
If you represent a medical, aged care, or wholesale organisation, please contact our friendly Customer Hub team to discuss your specific organisational needs.
If you live outside Australia and you’d like to purchase Flavour Creations products, we can provide you with a customised shipping quote. For more information about international shipping, contact our Customer Hub team.
If you represent a medical or aged care organisation, please contact our Customer Hub team to discuss your specific organisational needs.
We don’t currently offer any payment plan services for individual customers.
If you represent a medical or aged care organisation, please contact our Customer Hub team to discuss your specific organisational needs.
You can find detailed information about all our products on the relevant product pages. If you can’t find the information you’re looking for, contact our friendly Customer Hub team.
If you’re experiencing difficulty adding products to your cart, checking out, or paying for your order, call our Customer Hub team for remote assistance.
If your account has been charged twice for the same purchase, please contact our Customer Hub team immediately.
Yes, you can place orders for Flavour Creations products over the phone. Contact our friendly Customer Hub team for over-the-phone ordering and payment.
While most of our product prices do include GST, prices for some specialised products may not. Any GST not included in product prices will be specified during the checkout process, prior to payment.
Most Flavour Creations products are available from selected pharmacies. You can find the pharmacies that stock our products here.
Alternatively, you can purchase any of our in-stock products from our head office at 26-32 Murdoch Circuit, Acacia Ridge, QLD, 4110.
You can change an order after it’s been placed by calling our Customer Hub team immediately.
You can cancel an order after it’s been placed by calling our Customer Hub team as soon as possible.
If you cancel an order prior to the order being shipped, the full value of your order will be refunded to your account.
If you cancel an order after the order has been shipped but before it has been delivered, the value of the order, minus the cost of shipping, will be refunded to your account.
No. We won’t begin processing your order until you’ve made a verified payment through one of our payment channels.
To create a Flavour Creations customer account, follow the steps appropriate for your device.
If you represent a medical or aged care organisation, please contact our Customer Hub team to discuss your specific organisational needs.
To change your account details, follow the steps appropriate for your device.
If you have a Business account, please contact our friendly Customer Hub team to update your account details.
To delete your online Flavour Creations account, please contact our Customer Hub team.
We keep your payment and account information safe through data security and storage best practices. For specific details about what those practices entail, please refer to our privacy policy.
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