The results from our 2023 Customer Satisfaction Survey are in...
7.9/10
Relationship with Customers
7.4/10
Meets Customer Expectations
7.8/10
Understanding Customer Needs
What Our Customers Are Saying
By using Instant Thick I have found it is helping me to retrain my muscles to swallow
I had cancer at the base of my tongue and after 7 weeks of intensive chemo and radiation treatments I was left with no taste, no saliva and no lining of the mouth but the cancer has now gone!
At the end of the treatment, I was hospitalised, couldn’t and wouldn’t eat due to mouth ulcers and raw throat, and lost 20kg - not a recommended way of losing weight. Unfortunately, I lost the ability to swallow and the radiation has resulted in the muscles in my neck becoming fibrous and ‘frozen’.
By using Instant Thick I have found it is helping me to retrain my muscles to swallow and there’s no discomfort anywhere in the mouth, throat or oesophageal tract.
Whilst in hospital I was encouraged to have yogurt or a fortified drink to help retain the ability to swallow but they were too painful on the mouth ulcers etc. However, I believe if I had used Instant Thick it would have been different with no discomfort and maybe I’d still be able to swallow naturally.
I will be advising my oncologist of my thoughts in the hope they can help others in similar circumstances.
Alan Cooper
I will definitely be ordering again
Just wanted to thank the Flavour Creations team for their wonderful service. I ordered from the company for the first time recently. I ordered some things for my mother who has recently had changes to her diet. She absolutely loves the no melt Ice cream. Her face lit up when she found out the delivery had arrived! But I just wanted to take the time to thank you for not only the great products that are provided for those who need them day to day but for the wonderful customer service I experienced over the phone, the prompt delivery and the extra sample items that we had in our order. You deliver a reliable and friendly service. I will definitely be ordering again.
Rebecca Kentwell
His quality of life has improved markedly
My brother suffers from multiple disabilities including Dysphagia.
Since discovering Flavour Creations thickened juices his quality of life has improved markedly and has assisted his caregivers who administer his daily fluid intake with greater ease. Win win all-round not to mention peace of mind for me.
A huge thanks to Margaret Alexander Flavour Creations NZ Country Manager for her patience and support.
Gary Bennett
My Dysphagia Story: Aston
Born prematurely and diagnosed with cerebral palsy, Aston Capper developed dysphagia, a swallowing disorder that restricted his ability to eat and drink.
My Dysphagia Story: Gay
Diagnosed with dysphagia at 60 years old, Gay Biggs consumes a full and varied diet thanks to her Flavour Creations texture-modified product solutions.
Our Awards
Gold Award, QLD Urban Utility Award for Product Innovation
Lord Mayor’s Business Award, 2017
Silver Award, Accessible Packaging Design
PIDA Packaging & Design Awards 2019
Silver Award, Save Food Packaging
PIDA Packaging & Design Awards 2019
Best Confectionary Product and Best Food Service Product
Asia Food Innovation Awards 2019
Tell Us What You Think
We love to hear from the people we serve with our products and services. If you have a health story, feedback on one of our products, or anything else you’d like to share with us, here’s how you can do it.